Aren’t you satisfied with your order? Maybe the wrong size, color, or shape, then you can of course return or exchange it. This is possible within the trial period of 14 days and starts on the day when the order is completely received. Items must always be returned unused and with the original labels, boxes, and price tag.
In general, customers have the legal right to register a product for return within 14 days of receipt without giving any reason. After this notification, the customer has AGAIN 14 days to actually return the product. If a customer makes use of his right of return, Syrian Cotton will refund the order amount (shipping costs are approximated in the next paragraph) within 14 days after the return notification.
As a new company, we decided not to let you bear the cost of return shipping alone, so we’ve decided to split it with you. The return cost is only 3 euros. You do not have to pay for it at the postal service point, we will deduct it from the product price and deposit the rest into your account within 9 working days after the package is duly received.
If we have sent you by mistake the wrong size or color, then, the return is free of charge.
The returned item must be provided with all labels/price tags and be returned in proper packaging without damaging the item. Articles will not be taken back if the article
- Worn and/ or washed,
- You have tried to repair a defect yourself,
- You have not followed the instructions for use.
- Always mention a sender on the package!!
Have you received multiple packages for one order? Wait kindly for the last item to arrive and return what you want to return in one package.
Register a return
You can return the package to the address below. Please note that you indicate this in advance by email. In general, you can follow the automated return steps on our website.
- Please state the order number, which items you want to return, and the reason for the return.
- Fill in the automated return form.
- Pack the articles in a suitable bag or box, preferably first in the original product packaging then in a suitable bag or box.
- The shipping costs are for your account.