It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing [firstname.lastname@example.org] with the word “Complaint” and Order number in the email’s subject.
If this does not lead to a solution, which is completely unlikely, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr
If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.